terms and conditions

You must be at least 18 years of age to purchase or use products from this website. By checking the 18 years and over box when entering the site you certify that you are at least 18 years of age and agree to the Terms Of Use set out here.

No claims are made regarding the health benefits or safety of any product on this website. You hereby agree that you are responsible for the use of any products on this website.

WARNING: Products and accessories sold by Vape Vendor Australia are not intended to be used by children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of any medical conditions which includes but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician.


Please note that we do not recommend using the built-in USB charging feature on mods that use replaceable lithium ion cells. Lithium ion batteries must be balance charged using a proper external charger to avoid damaging the cells and to reduce the risk of venting. Micro and mini USB ports are notoriously fragile and as such we do not offer a warranty or repair service on any USB charging ports if you choose to ignore this warning.

Due to standard postal carrier policies, all lithium-ion batteries sold separately cannot be shipped via express post (air) as they are deemed a dangerous good.

Lithium-ion batteries present a fire and safety risk if transported by air craft. Australian postal providers may limit how many lithium batteries can be sent, and we are required to send these items in compliance with Australian and international regulations.

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Vape Vendor Australia reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity of items ordered.

If a customer provides any wrong information and needs it to be changed, Vape Vendor Australia may request additional funds in order to do this. Once an order has been sent out and any details given were incorrect resulting in a return to sender, additional postage costs will apply. 

If customer wishes to cancel the order once it has been placed, a fee will be charged for a restocking fee.

Warranty Claims and Returns:

We will happily accept exchange or return of any products that are defective due to manufacturing or workmanship if returned within 90 days from the date of purchase. Exchange or Returns do not cover buyer remorse.  Please contact us first to see if we can help you resolve the problem.

Return postage fee’s are at customers expense. In order to receive warranty claim, product will need to be returned within 3 month of purchase date. Item needs to be returned as it was purchased including box. Items will need to be inspected for repair or replacement by Vape Vendor Australia.

If troubleshooting has been done on a device that is suspected of being faulty please contact us at info@vapevendor.com.au

If the returned goods are deemed not faulty, the customer will have to pay for the return postage fees to get the product back. We absolutely DO NOT accept returns of e-liquid, atomizers or other consumable or disposable products eg replaceable batteries for any reason.

If in the circumstance Vape Vendor Australia sends out the wrong product, the correct product will be sent out once the wrong product has been returned. If the wrong product is returned and not in the state as in which it left eg. used. The customer will be notified and will have to pay additional costs and postage for it.

Delivery & Terms Of Delivery:

Purchases will be delivered as quickly as possible, the terms of delivery described on the website are indicative and do not count as final.

If a product is ordered by the purchaser and is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by email.

If the customer decides after the order is placed, to alter it in any way. Vape Vendor Australia has the right to charge a re-stocking fee.

If the address is needed to be changed after an order is placed. An AUD$10.00 fee will be incurred at the customers’ expense.

If there is an issue with items missing and/or damaged with an order, we will need to be contacted within 5 days of tracking confirmation of collection.


While we endevour to have accurate release dates of products, these are subject to change due to the manufacturer.

Items ordered with pre-orders will be shipped out once all items are available. If customers would like non pre-ordered items with-in the order shipped out beforehand payment of postage will be required.

Pricing may change due to end of special pre-order offers or via a change in pricing structure.

Limited Warranty:

Vape Vendor Australia offers a limited warranty from the date of purchase against defects in workmanship and materials. This warranty does not cover atomizers due to the heavy use toll and expected life of the part and is subject to terms and conditions of purchase. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by Vape Vendor Australia, is damaged through the improper use, normal wear and tear, acts of God, negligence or abuse. The warranty does not cover buyers remorse.

Privacy Discloser:

In this privacy policy, “us”, “we”, or “our” refers to Vape Vendor Australia operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 18 December 2020.

Customers’ personal information may be collected by Vape Vendor Australia whilst they are browsing this website. Information may include, but not necessarily limited to email addresses, name, phone number, address, website browsing behaviour, activity history, click trails, IP address and more.

Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.

Click trails record the paths taken by visitors through the website is generally recorded against IP address and may be possible to correlate by computer.

Activity history and browsing behaviour consist of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

The type of browser you are using
The date and time of your visit
Your IP address
The address of the website that referred you to ours
The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ or tags.

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history:
To respond to requests or queries you raise
To confirm your identity
To fulfil orders made by you
To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:
To measure and monitor the performance of our website
To estimate interest in our products and services
To refine and update our website’s content
To monitor our website for violations of the terms of use or any applicable laws by visitors

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

As part of a sale of all or part of our business
When explicitly authorised to do so by yourself at the time you supply the information
As required or authorised by any applicable law
As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
To lessen or prevent a serious threat to a person’s health or safety.

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferrable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.

If you provide personal information, either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately.

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and a server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately.

With the exclusion of information supplied for publication, we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorized third parties.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorized access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorized charging of your credit card).

You agree that Vape Vendor Australia is not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorized access to, your personal information, please contact us immediately.

You have the right to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, please contact Vape Vendor Australia.

If you have any questions or complaints about how Vape Vendor Australia collects, uses, discloses, manages or stores your personal information, or would like to request access or changes to the information we hold, please contact us at info@vapevendor.com.au or call us on +61426 682737.

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